FAQ

What do you do to protect the areas outside of the work area in our house?
We do everything we can to protect your home. We cover the floors with drop cloths, hang plastic to protect other rooms and sweep or vacuum any other areas that we come in contact with. The work area will be left in an orderly fashion each evening.

What time do you start and finish each day and do you work Saturdays?
We usually start each day between 7:30-8:00AM, depending upon our need to pick up stock on the way in. the day usually ends about 5:00PM. We only work Saturdays when there’s a special need and would seek permission from you first. Some towns do not allow us to work weekends.

Who takes care of all the trash from the project?
We haul away all the trash from the project. If it’s a large project, we may have a dumpster dropped off for the duration of the project.

You have other subcontractors coming into my home, do you know them well?
We have long standing relationships with our subcontractors, averaging from 6-10 years, we totally trust them and have no reservations having them in your home or ours.

How do we make arrangements for you to get into our house each morning?
We find that in most homes today, both spouses work so they give us a key to let ourselves in. we do not make duplicate keys to hand out.

Will you start the project even if we don’t have the cabinets, appliances or fixtures yet?
Generally, we will start the project if the cabinets, lighting fixtures and plumbing fixtures are on site or have been ordered. This saves time and money if there is a delay in shipping or something arrives damaged. If we have to pack up and leave, it may be a while until we get back due to re-scheduling ourselves and the other trades.

Will you provide references?
We would be glad to provide as many references as you would like. However, we won’t provide them until you’re satisfied with our estimate and your leaning toward hiring us. This protects our clients from getting unnecessary phone calls from those just shopping. I’m sure you understand.

Do we need to obtain permits?
All towns require permits for most types of major remodeling or any type of structural work such as kitchen and bathroom remodeling, porches, decks, additions, roofing and siding. Small projects, repairs and handyman items usually do not need one.

Who applies for the permits?
We, as the General Contractor would apply for the building permit, our plumber and electrician would each apply for their own permits.

How much do the permits cost?
The cost building permits in each town and are usually based upon a percentage of the total cost for the project. This includes the material and labor. Plumbing and electrical permits are usually based either on total cost or a fixed price per fixture.

Do you have your own plumber, electrician, painter, etc…?
We have everyone we need to complete the project, in a timely, efficient and professional manner. We work as a team, I am like the coach, I make sure we’re all on the same page to make the project go as smoothly as possible.

Will we be hit with a large bill for additional items at the end of the project?
We put a lot of time and effort into figuring your project to be as precise as possible. If something unexpected is found that could not be determined upon the initial walkthrough, such as termite damage, structural problems or asbestos, we would discuss this with you prior to continuing to come to a reasonable solution to the problem. Otherwise, unless you make changes to the layout, material or add additional work, the amount will be the same as quoted.

Will you give us a written estimate and how much is due up front?
A typed, detailed estimate is provided for each project and is e-mailed directly to you. If the original estimate fits your budget, and dependent upon the size and scope of the project, we may want to bring a couple of our subcontractors in to view the proposed work. We would type up a contract which would include the payment schedule. The number of payments would depend upon the size and scope of the project.

Dust: No matter how well we seal off the work area, some dust is going to get through. We pay an incredible amount of attention to the construction of containment barriers around the work area in order to avoid dust infiltration to areas that are not directly involved in the project. We do our best, but dust still manages to infiltrate adjacent areas. It is impossible to avoid.

Express Remodeling Group, Inc.
Phone:(781) 723-1426
245A Boston Avenue
Medford, MA 02155